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Making Chat Widgets Work for Online Reference
(2009-05)
The article discusses the advantages of using chat widgets for online reference. Users of the Novanet Live Help online reference service have praised its implementation of chat widgets, which are boxes placed in webpages ...
IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
(2008-07)
The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community ...