IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
Duggan, Lawrence J.
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The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community college library systems
Bedwell, Linda, Denyse Rodrigues, Lawrence J. Duggan, and Stanislav Orlov. 2008. "IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets." Partnership: The Canadian Journal of Library & Information Practice & Research 3(2): 1-1.