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Making Chat Widgets Work for Online Reference
(2009-05)
The article discusses the advantages of using chat widgets for online reference. Users of the Novanet Live Help online reference service have praised its implementation of chat widgets, which are boxes placed in webpages ...
Information Seeking Behaviours of Business Students and the Development of Academic Digital Libraries
(2006-01/04)
No abstract available.
Adding Archival Finding Aids to the Library Catalogue: Simple Crosswalk or Data Traffic Jam?
(The Partnership: Provincial and Territorial Library Associations of Canada, 2007)
Dalhousie University Archives and Special Collections (DUASCSC) has been producing Encoded Archival Description (EAD) finding aids to describe its archival collections since 2003. The EAD descriptions started as a way to ...
Knowledge Management and international organizations: A new perspective on the role of Information professionals
(Walter de Gruyter, 2008)
The rapid evolution of information and communication technology in recent years has seen knowledge management become a key tool for the success of a variety of institutions. Many international organizations have developed ...
IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
(2008-07)
The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community ...