Browsing Library Staff Research, Publications and Presentations by Author "Orlov, Stanislav"
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IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
Bedwell, Linda; Rodrigues, Denyse; Duggan, Lawrence J.; Orlov, Stanislav (2008-07)The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community ...