Browsing Library Staff Research, Publications and Presentations by Author "Bedwell, Linda"
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IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
Bedwell, Linda; Rodrigues, Denyse; Duggan, Lawrence J.; Orlov, Stanislav (2008-07)The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community ... -
Making Chat Widgets Work for Online Reference
Bedwell, Linda (2009-05)The article discusses the advantages of using chat widgets for online reference. Users of the Novanet Live Help online reference service have praised its implementation of chat widgets, which are boxes placed in webpages ... -
Research Assistance Linked to Student Retention
Bedwell, Linda (ACRL, 2016) -
Seeing Through the Eyes of Students: Participant Observation in an Academic Library
Bedwell, Linda; Banks, Caitlin (2013-01)Participant observation of study spaces in the Killam Memorial Library at Dalhousie University revealed significant insight into the study behaviors of individual students and groups, the impact of building design on these ...