Exploring how library users navigate indoor spaces with indistinct landmarks

Abstract

Libraries are filled with indistinct landmarks, such as rows of identical bookshelves, which make it difficult for patrons to navigate and locate books. Call numbers are the primary resource that can be utilized while locating books, and these consist of letters and digits that are incomprehensible to many library users. With libraries increasingly offering both physical and digital resources and mobile devices being more common, we aimed to investigate the potential for mobile devices to assist in locating books within the complex physical spaces of libraries.