E-government: The Canadian Experience

Abstract

The Canadian government was one of the first administrations to adapt to an online service delivery model and was distinguished early on as one of the most innovative in the development of its e-government tool. This article explores the Canadian government's experience with going online and utilizing an e-government tool to deliver government services. This paper will reflect on the birth and evolution of the e-government tool in the Canadian context and will also investigate the initial forecasts and promises made by the Government of Canada in terms of reducing costs of service delivery, increased accessibility for citizens, improved information retrieval, and security concerns of users, to determine what the Government of Canada's e-government initiative has accomplished.