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Zoom fatigue, social presence, and performance: How do remote workers feel?

dc.contributor.authorChaves Baquero, Juan
dc.contributor.copyright-releaseNot Applicableen_US
dc.contributor.degreeMaster of Digital Innovationen_US
dc.contributor.departmentFaculty of Computer Scienceen_US
dc.contributor.ethics-approvalReceiveden_US
dc.contributor.external-examinern/aen_US
dc.contributor.graduate-coordinatorVlado Keseljen_US
dc.contributor.manuscriptsNot Applicableen_US
dc.contributor.thesis-readerBinod Sundararajanen_US
dc.contributor.thesis-readerSandra Tozeen_US
dc.contributor.thesis-supervisorColin Conraden_US
dc.date.accessioned2022-12-09T18:20:32Z
dc.date.available2022-12-09T18:20:32Z
dc.date.defence2022-12-06
dc.date.issued2022-12-08
dc.description.abstractThe prevalence of remote work due to COVID-19 has imposed different challenges to workers around the world, including distracting or inadequate home-office environments, the adoption of a myriad of collaborative tools, as well as the lack of social interaction and peer presence. This study (N = 197) aims to understand how social presence, the sense being with another online, relates to workers’ perceived performance. We also explore three antecedent factors that influenced the social presence observed: the portion of a workweek devoted to online meetings, experienced fatigue, and facilitating conditions of their organization. Participants were recruited on Prolific and asked to fill out a 22- question survey about these measurements to obtain the degree of social presence they experienced – understood as an individual construct that consist of elements from two different measures: social presence of the collaboration tool and social presence of coworkers. A blended theoretical framework emerged from the results, illustrating the social presence as determinant element of perceived performance at work. This research offers practical contributions for both future scholars and practitioners to understand how social presence should be integrated in discussions about the adoption of new technologies for remote work, and how collaborative tools’ sense of human warmth and contact might affect the workers’ self-perceived performance.en_US
dc.identifier.urihttp://hdl.handle.net/10222/82122
dc.language.isoenen_US
dc.subjectSocial Presenceen_US
dc.subjectZoom Fatigueen_US
dc.subjectPerceived Performanceen_US
dc.subjectTeleworken_US
dc.subjectRemote Worken_US
dc.titleZoom fatigue, social presence, and performance: How do remote workers feel?en_US

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