When caring is not enough: Emotional labor and youth shelter workers
dc.contributor.author | Karabanow, J. | en_US |
dc.date.accessioned | 2014-03-25T18:21:01Z | |
dc.date.available | 2014-03-25T18:21:01Z | |
dc.date.issued | 1999-09 | en_US |
dc.description.abstract | Organizations often dictate how their employees should behave through explicit rules and structures. In addition, sociologists and organizational theorists suggest that organizations invest energy, time, and money into creating a uniform mentality through selective hiring, formal meetings, and informal gatherings. Based on in-depth interviews with seven frontline workers at a Canadian youth shelter, this article explores the concept of emotional labor by workers who struggle with their organization's culture and its demands on them. I suggest that the: negative consequences of the demand for emotional labor can be: mitigated when workers both identify positively with their work and I have a strong sense of solidarity with their coworkers. | en_US |
dc.identifier.citation | Karabanow, J.. 1999. "When caring is not enough: Emotional labor and youth shelter workers." Social Service Review 73(3): 340-357. | en_US |
dc.identifier.issn | 0037-7961 | en_US |
dc.identifier.issue | 3 | en_US |
dc.identifier.startpage | 340 | en_US |
dc.identifier.uri | http://dx.doi.org/10.1086/514427 | en_US |
dc.identifier.uri | http://hdl.handle.net/10222/47497 | |
dc.identifier.volume | 73 | en_US |
dc.relation.ispartof | Social Service Review | en_US |
dc.title | When caring is not enough: Emotional labor and youth shelter workers | en_US |
dc.type | Text | en_US |
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