Request for Proposal and Data Quality issues of Electronic Medical Record: Radio Frequency Identification Solution
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In July 2012, the author was involved with a team that developed a request for proposal (RFP) for an electronic medical record (EMR) system in the Health Informatics department at King Fahad Specialist Hospital in Saudi Arabia. This report focuses and describes problems related to the current health information system (MedicaPlus) and proposes several initiatives for various departments to implement the new system. In determining the new system requirements, the team takes their cue from other health information systems, that provided by market leaders. The current system at the King Fahad Specialist Hospital does not support the institution’s research and development (R&D) goals. Moreover, various departments within the hospital have indentified numerous system challenges and problems that the system’s vendor was unable to resolve. Consequently, the hospital administration has decided to replace the current system. To effect this change, the Health Informatics department has been tasked with initiating the replacement procedure, which includes developing an RFP. Our team’s EMR RFP covered different departments such as Eligibility, Scheduling Registration Management, Health Information Management, and Billing. The most important issues with MedicaPlus are its lack of accuracy and validity, which detrimentally affects data quality. Poor data quality will have an impact on planning, decision-making, medical research, patient safety, workload, and cost. In order to overcome the data quality issue, several key recommendations should be taken into consideration. These include preventing data errors by applying solutions, such as, an EMR and Radio Frequency Identification (RFID) system that benefits from new information technology (IT); instituting automated data error detection and collection; and taking action to improve data quality.