Browsing Faculty of Graduate Studies Online Theses by Subject "Customer incivility"
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DOES RUDENESS REDUCE CREATIVITY? EXAMINING THE ROLE OF APPRAISAL AND RUMINATION FOLLOWING INCIVILITY AT WORK
(2023-04-24)The current study examines how rude customers might deplete the creativity of service workers by investigating the roles of negative appraisal and rumination following customer incivility. Simultaneously, we also examine ...