Bedwell, LindaRodrigues, DenyseDuggan, Lawrence J.Orlov, Stanislav2014-03-122014-03-122008-07Bedwell, Linda, Denyse Rodrigues, Lawrence J. Duggan, and Stanislav Orlov. 2008. "IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets." Partnership: The Canadian Journal of Library & Information Practice & Research 3(2): 1-1.1911-9593http://hdl.handle.net/10222/45255The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community college library systemsText321