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Now showing items 11-14 of 14
Grey Space: Call Centres and the Information Society
(Dalhousie Journal of Interdisciplinary Management, 2010)
Over the past decade, call centres have become a rising industry in contemporary globalized society, particularly in smaller towns and economically underdeveloped areas. The call centre industry has been both praised and ...
Social Tagging as a Knowledge Organization and Resource Discovery Tool
(Dalhousie Journal of Interdisciplinary Management, 2010)
The purpose of this paper is to give an overview of the social tagging phenomenon, including how it evolved and the debate surrounding its benefits and limitations. Further, social tagging's potential as a new tool for ...
Downgrading Complexity in the Exxon Valdez Crisis: Using Information as a Risk Mitigation Tool in Complex Adaptive Systems
(Dalhousie Journal of Interdisciplinary Management, 2010)
In a high-stakes crisis environment, trial and error can be too costly an approach. The Exxon Valdez oil spill provides an example of how complex adaptive systems can have simple, preventable problems and complex, unpredictable ...
Blogging with CONTEXT: A context-aware information retrieval system for bloggers
(ACM, 2010)
The poster describes the development process and evaluation of a context-aware information retrieval system for blog authors, called CONTEXT. As a blogger writes a post, the system automatically retrieves and displays links ...