Recent Submissions

  • Cutting costs or enhancing revenues? An example of a multi-product firm with impatient customers illustrates an important choice facing operational researchers 

    Bell, PC, and J. Chen. 2006. "Cutting costs or enhancing revenues? An example of a multi-product firm with impatient customers illustrates an important choice facing operational researchers." Journal of the Operational Research Society 57(4): 443-449.
    A new dilemma facing the operational researcher with limited resources is, whether to continue the traditional focus on improving the efficiency of the firm or to focus instead on improving the revenue side of the firm's ...
  • Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure 

    Chen, Jing, and Peter C. Bell. 2012. "Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure." International Journal of Production Economics 136(1): 56-66.
    Products returned by customers are common in the retail industry and result in costs to both the supplier and the retailer. In practice, retailers implement returns policies that may give customers a full, partial, or no ...
  • The impact of customer returns on supply chain decisions under various channel interactions 

    Chen, Jing, and Peter C. Bell. 2013. "The impact of customer returns on supply chain decisions under various channel interactions." Annals of Operations Research 206(1): 59-74.
    We examine a supply chain in which a manufacturer supplies a single product to a retailer who faces two forms of customer returns. We compare the impact of these two forms of customer returns on the decisions and profits ...
  • Implementing coordination contracts in a manufacturer Stackelberg dual-channel supply chain 

    Chen, Jing, Hui Zhang, and Ying Sun. 2012. "Implementing coordination contracts in a manufacturer Stackelberg dual-channel supply chain." Omega-International Journal of Management Science 40(5): 571-583.
    We examine a manufacturer's pricing strategies in a dual-channel supply chain, in which the manufacturer is a Stackelberg leader and the retailer is a follower. We show the conditions under which the manufacturer and the ...
  • The impact of customer returns on decisions in a newsvendor problem with and without buyback policies 

    Chen, Jing, and Peter Bell. 2011. "The impact of customer returns on decisions in a newsvendor problem with and without buyback policies." International Transactions in Operational Research 18(4): 473-491.
    In this paper, we examine how customer returns influence the retailer's ordering decision, the manufacturer's wholesale price decision, and the profits of the manufacturer and the retailer, in a single-period, stochastic ...
  • The impact of sharing customer returns information in a supply chain with and without a buyback policy 

    Chen, Jing. 2011. "The impact of sharing customer returns information in a supply chain with and without a buyback policy." European Journal of Operational Research 213(3): 478-488.
    In this paper, we examine a single period problem in a supply chain in which a Stackelberg manufacturer supplies a product to a retailer who faces customer returns and demand uncertainty. We show that the manufacturer ...
  • Competition among supply chains: Implications of full returns policy 

    Ai, Xingzheng, Jing Chen, Haixia Zhao, and Xiaowo Tang. 2012. "Competition among supply chains: Implications of full returns policy." International Journal of Production Economics 139(1): 257-265.
    We examine decisions of retailers and manufacturers in two competing supply chains selling a substitutable product, with demand uncertainty, when manufacturers offer or do not offer full returns policies. We consider ...
  • Returns with wholesale-price-discount contract in a newsvendor problem 

    Chen, Jing. 2011. "Returns with wholesale-price-discount contract in a newsvendor problem." International Journal of Production Economics 130(1): 104-111.
    We consider a newsvendor problem in a supply chain that consists of a manufacturer and a retailer. The manufacturer is the Stackelberg leader and the retailer is the follower. We examine how the manufacturer can contract ...
  • Competing in a supply chain via full-refund and no-refund customer returns policies 

    Chen, Jing, and Ravneet Grewal. 2013. "Competing in a supply chain via full-refund and no-refund customer returns policies." International Journal of Production Economics 146(1): 246-258.
    In this paper, we address the problem in which a manufacturer in a supply chain supplies a product to two competing retailers. Both retailers, facing customer returns, must decide on prices for the product. The manufacturer ...
  • Coordinating a decentralized supply chain with customer returns and price-dependent stochastic demand using a buyback policy 

    Chen, Jing, and Peter C. Bell. 2011. "Coordinating a decentralized supply chain with customer returns and price-dependent stochastic demand using a buyback policy." European Journal of Operational Research 212(2): 293-300.
    We investigate a decentralized supply chain that consists of a manufacturer and a retailer where the retailer simultaneously determines the retail price and order quantity while experiencing customer returns and price ...
  • The impact of customer returns on pricing and order decisions 

    Chen, Jing, and Peter C. Bell. 2009. "The impact of customer returns on pricing and order decisions." European Journal of Operational Research 195(1): 280-295.
  • Contracting with demand uncertainty under supply chain competition 

    Ai, Xingzheng, Jing Chen, and Jianhua Ma. 2012. "Contracting with demand uncertainty under supply chain competition." Annals of Operations Research 201(1): 17-38.
    We examine supply chain contracts for two competing supply chains selling a substitutable product, each consisting of one manufacturer and one retailer. Both manufacturers are Stackelberg leaders and the retailers are ...