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Knowledge Management and international organizations: A new perspective on the role of Information professionals
(Walter de Gruyter, 2008)
The rapid evolution of information and communication technology in recent years has seen knowledge management become a key tool for the success of a variety of institutions. Many international organizations have developed ...
IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
(2008-07)
The article focuses on the findings of a trial of a multi-protocol Instant Messaging (IM) platform with a web-based IM chat widget for the Live Help service of Novanet, a consortium consisting of university and community ...