Browsing Faculty of Management by Author "8ee8c780-5967-4a35-92b8-64b728e9eae3"
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EXAMINING CUSTOMERS’ INTENTION OF CONTINUED USE AND CROSS-BUYING ON INTERNET-ONLY BANKS
Tsui, Annie (2022-12-09)Internet-only banks (IOB) refer to financial institutions which provide services entirely through online digital platforms without physical branches. Although IOBs have been around for over 26 years, there is still room ...